Costco Concierge Service – The Ugly Truth

Open letter to Costco (I actually sent this as a real email):

Good afternoon Costco Administration,

I’m writing to you in the hopes that you could inform your organization about how the Costco Concierge service may be frustrating your customers and potentially cause harm to your brand. Feel free to forward this email to any relevant parties in your organization.

I have been a Costco member since 2004 and have been buying electronics (as well as many other goods) because of their promise to provide a concierge service and a 2-year warranty.

I haven’t had an issue with any of my electronics. They tend to work until they are obsolete. This, until my 28″ LED Acer Monitor (VG280K) gave out after 1 year. I use this monitor for my work-from-home setup, so it’s pretty critical.

I turned it on and saw colorful vertical bars, like you would see with a dropped laptop. The problem is, we are talking about a stationary monitor. I’m not sure what happened. Maybe someone threw something on my desk and the vibration caused the issue? Manufacturing issue? Not sure. I’ve never had a computer monitor die before and had no reason to believe this would happen.

So I took the monitor to my local Costco. I was told that they couldn’t return it after 90 days but was given a card with the contact information for their “concierge service”. Very reasonable. Okay.

This morning I had the day off so I called the concierge service. I was told to do some tests. Next step, I’m transferred to “Acer”. This is the first hand-off.

“Jason” with a thick Indian accent assures me that he will definitely fix the issue and apologizes for the issue. We ran through the same story that I already told Costco concierge services about the monitor. He has an answer! Call 800-999-4409. Can he help me with anything else? I say, “You said you would fix the issue. But you did not.” He’s sorry. We are at the 2nd hand-off and the third contact.

I call the number. “Captial Data Services” in Lansing Michigan. Oh. There are three people that work at this third-party. Lola, Charlotte and Mark. I’m not having a great feeling. I hit 1 for Lola. Please leave a message. Called back and tried Charlotte and Mark too. Please leave a message. This whole process is meant to wear you down. UGH. I kept calling and finally got Mark.

Mark assures me that he is going to help! How? He has another phone number! 866-695-2237. Welcome to Acer! I called the number. They want to know if I’d like to buy something. Further down the menu is an option for service. Okay. Someone answers. He is my fourth person. I explained the situation again. He asks slyly…(I can tell by his tone what is happening next), “When did you buy this monitor?” I told him August, 2020. He says, “Oooh sorrrrrrry. It’s out of warranty. We cover it for one year.” But I have an ace up my sleeve. I have Costco’s guarantee of a 2 year warranty!

No. Acer has a one year warranty. There’s nothing on record for a two year warranty. It’s been one year, I’m sorry.” I go on to tell him that all electronics at Costco have a two-year warranty. He says, “No, I’m sorry.” I ask if I can escalate and he declines. I’m so frustrated and know this process is meant to wear me down. It’s working.

I called Costco’s concierge service again. From my experience, It’s obvious that at this point I am just repeating the loop of failure. I’m now talking to the fifth person. She apologizes.

She tries to contact “Acer” (a third-party call center in India). She is given a phone number. After 20 minutes of waiting, she reaches a call-center agent who says, “the serial number does not match.” I read back the serial number. “The number is too long.” I tell her, there’s also an “SNID” number. That number is too short. The Costco concierge woman goes in circles with this. She finally tells me I can call Costco concierge back at a later time. This is the end. Nothing achieved.

Conclusion: From my perspective, and pardon my language, Costco Concierge service is COMPLETE BULLSHIT and Acer will run you in circles through a series of third-party call centers. I will not buy anything from Acer again and I’m starting to really resent Costco for the false promise of service. Instead of an actual service, Costco Concierge service appears to be a short checklist of tests (read from a script), followed by a pass-off to a manufacturer. Not good.

Maybe I had a rare experience? I’m not so sure. On another occasion, I ordered a dishwasher from Costco, which was shipped by a third-party. The dishwasher arrived smashed. I waited several weeks for another model, which also arrived smashed. I ended up canceling the order and going with a local company named ABC Warehouse, which delivered without issue.

It is my belief that the loose-network of third-rate, third-party services is damaging Costco’s reputation, frustrating your customers and costing Costco business. I could be wrong but in the meantime, I’m having better luck with BJs Warehouse with parking, customer service and product availability issues. These are things that actually matter to regular people like me.

Sincerely,

Anonymous

Raspberry Pi VPN: Try Private Internet Access (PIA)

This is not an ad. I use PIA and find it both useful and affordable.

If you have been frustrated as I have with the implementation of VPN using Debian-based Raspberry PI Linux distros, you will be happy to know that PIA has created an ARM version of their VPN client software.

Head to their download page. You might have to log in.
https://www.privateinternetaccess.com/account/client-control-panel#downloads

Under Linux ARM, look for “arm64”.

The most recent version of the program as of this writing is: pia-linux-arm64-3.3.1-06924.run

Once you have downloaded it, in a terminal:

Change directories to the directory you downloaded the file in. In my case:
cd Downloads
Make the file executable:
chmod u+x pia-linux-armhf-3.1-06756.run
Launch the setup program:
./pia-linux-armhf-3.1-06756.run

Now you can simply log in and use the VPN program. Enjoy!

OBS Studio on Raspberry Pi 4

Here is an extremely well documented guide on installing OBS Studio on your Raspberry Pi 4. I tried it and was successful in stalling. I even had the video driver error and was able to overcome it with “MESA_GL_VERSION_OVERRIDE=3.3 obs” as the guide suggested.

The only issue I found was that the icon under “Sound & Video” does not work. You have to type “MESA_GL_VERSION_OVERRIDE=3.3 obs” in a terminal for OBS Studio to work.

Alternately…you can install piKiss, which has an easy way to install OBS Studio. There’s a guide here. Once installed, navigate to “Multimedia”, and then “OBS”. With piKiss, you can also install many games, emulators, tweaks, multimedia programs and more. Very interesting program!

The MiSTer FPGA

If you are into various “retro” computer systems and video games, there’s a Hardware emulation platform using FPGA created by Terasic Technologies. An open source hardware add-on called MiSTer gives the FPGA hardware additional functionality, including an integrated USB hub, SDRAM, VGA video, analog out via headphone jack, and many other functions.
The board naively has an HDMI output and one USB port.

Specs:

  • 110K LEs; 5570 Kbits Embedded Memory; 6 PLLs; 2 Hard Memory Controllers
  • 800MHz Dual-core ARM Cortex-A9 Process; 1GB DDR3 SDRAM; 32-bit Data Bus
  • 1 Gibabit Ethernet PHY; USB Micro-AB Connect; Mirco SD Card Socket
  • Model Number : P0496
Terasic DE10-Nano Kit (comes pre-assembled)

Once you set it up, you can run computer systems from the early hobbyist computers like the Apple 1 to an IBM 486. You can also run a huge list of arcade games and video game consoles with no input lag. There are filters for scan-lines and video up-scaling for raster images. They are many other options as well, including game saves, input mapping, dip switch settings and more. Imagine the possibilities! Want more RAM for you Pet computer? There’s a setting for that! The best part is that you have a system that fits in the palm of your hand that can replace the hardware for hundreds of systems. It delivers with hardware accuracy, which will be an immediate improvement from software emulation in most cases.

There are three things you can buy that will compose the entire system. The FPGA motherboard, a micro SD card and the kit (I make no $ off these links):
Kit: https://www.amazon.com/dp/B08ZC2NNW9?psc=1&ref=ppx_yo2_dt_b_product_details
Motherboard: https://www.amazon.com/dp/B07B89YHSB?psc=1&ref=ppx_yo2_dt_b_product_details

Once you obtain the hardware, the next step is to flash the MiSTer software to a micro USB card:
https://github.com/MiSTer-devel/mr-fusion/releases
Balena Etcher is a perfect program to flash ISOs (and free).

Then obtain the “update-all” script, which will download all of hardware cores, computer bios files and arcade game roms:
https://github.com/theypsilon/Update_All_MiSTer

Once you flash the “mr-fusion” iso, you will need to run the SD card in the FPGA board. The system will set itself up.
Then place the “update-all” script in the scripts folder on the SD card.
Boot the system, hit ESC on your keyboard to get to option to run scripts. You will then run the wifi script to update your wifi settings. Then go back into the scripts option and run the “update-all” script. This will automatically install all your needed bios files, roms, and hardware cores.

After the wifi is setup and the “update-all” script run, your system will report the IP address when you hit the back button. With this IP, you can later SSH into it and add new games or virtual computer disks (example: d64 files for Commodore 64). Simply add the files under the “games” folder and into the appropriate system folder. Alternately, you can remove the SD card and mount it with your PC to add files.

Reference video:

DIY Atari 7800 Arcade Joystick

DIY Atari 2600/7800 Arcade Joystick

This is an unglamorous project with great results.

You will need: an old Atari 7800 Pro Controller, a Happ Controls Joystick and 2 Arcade buttons and some kind of project box.

This is the exact project box I used (I get nothing for linking this).
Most of the Happ Style joysticks and buttons are counterfeit but the ones at Microcenter are excellent.
Any of the top-rated 28MM hole saws will work. I used one from HSS. Looks like this:

uxcell 28mm HSS Drill Bit Hole Saw Cutter for Metal Alloy Wood
28MM DIA Hole Saw

I gutted a real Atari 7800 Pro Controller because most of the cables out there are for Atari 2600, so they are missing the second button wiring. You can get them cheap off of ebay. I believe since you are going to gut it for the wires and the resistors on the circuit board, cosmetics are beside the point. I saw some controllers on ebay in the $6-$8 range.

Atari 7800 Pro Line Joystick Controller OEM CX-24|NOT TESTED
Atari 7800 Pro Controller

Here’s what I did:
Put some masking tape on the top surface of the project box and using a sharpie, layout your controls, the middle hold and mounting holes of the joystick and the center-lines of the buttons.
Drill the joystick & button holes using the 28MM Dia hole saw. Then drill your screw holes. I think a 1/8″ drill will do it. Now peel off the masking tape and mount your controls.
Then you will take apart your Atari 7800 Pro Controller and carefully remove the wires from the circuit board. You might need to clip off the terminals from the Atari 7800 joystick and crimp better terminals. If you really don’t care what this thing looks like and you are brave, you could solder the wires right to the micro-switches. Who am I to judge? (Don’t do this.)

This is a wire map of the Atari 7800 Pro Controller:
Brown / Left
Green / Right
Blue / Down
White / Up
Button 1: Top Orange, Bottom Yellow & Resistor to Black
Button 2: Top Orange, Bottom Red & Resistor to Black

Using this wire map and the picture above, solder the wires and tape it up. The tricky part: you desolder the (2) 620 OHM resistors from the Atari 7800 Pro controller circuit board but you can can also buy new ones. These go between the ground wire and the ground terminal on the two buttons. You can clearly see this in the image above. Test it out and if you get it right, put the box together and ENJOY. Atari is much, much more fun with Arcade controls IMO.

Caveat: Before you drive yourself crazy like I did when testing: the difficulty switch on the front of the 7800 actually makes a difference with the 2 button games in some cases. For instance, when testing Xevious, both buttons launched missiles AND bombs simultaneously. I remembered that one should send a bomb and the other a missile. Well…”LEFT” difficulty does that. *slaps forehead* I ended up ripping the joystick apart driving myself crazy as to what went wrong when really nothing was wrong. UGH 😉

Pi-hole DNS Server

Vote For Your Favorite New Pi-hole Logo - Pi-hole®: A ...
Network-wide Ad Blocking

I have had a Pi-hole set up near my cable modem for at least 1-2 years now? Time moves differently for me for the last 18 months. Regardless, my Pi-hole device just sits there, filtering out ads from the network. I highly recommend setting up a Pi-hole for your home. It’s cheap, easy, effective and efficient!

What is it?
A cheap Raspberry Pi computer with an SD card. Gets power from a phone charger and connects with a simple Ethernet cable. Runs passively without any fans at about 37 degrees C.

How do you use it?
You can set it up as a Wifi source, or you can add the IP address in your wifi settings for DNS server. Use the same IP address in your web browser to see a web interface. From there you can modify the whitelist/blacklist and see in real time how many ads are being rejected.

Pi-Hole on Docker using OMV Raspberry Pi 4 "Network Wide ...

How do you set it up?
There are many guides. Here is a good one:
https://www.instructables.com/Pi-Hole-Setup-Guide/

Essentially, what is involved?
You flash a linux OS for Raspberry Pi onto your SD card using something like the Balena Etcher. I prefer “dietpi”, which is a low resource Debian distro.
https://dietpi.com/
A simple 8GB or higher card will suffice. Then you install Pi-hole on it.

How do you maintain it?
Every now and then, it’s good to log into it with SSH and run a “sudo apt update/upgrade” (if you choose a Debian distro). That’s it.

I have over 4 million domains on my blocklist and it makes a HUGE difference when I load websites without Pi-hole DNS configured in my wifi settings.

Bonus: You can SSH into it and install lynx, mc and any other useful linux terminal programs and have fun with it. As a double-bonus, you could even host web services like subsonic or ftp using it!

Setup a DIY Retro Gaming device with all of your favorite games

Using a Raspberry Pi, create a Retro Gaming device that can connect to a TV or computer monitor (HDMI or RCA).
Equipment needed:
*Raspberry Pi 3 B+ or Raspberry Pi 4 with Power Adapter
*Micro SD Card & Reader
*PC to setup the SD Card
*USB Keyboard
*HDMI Cable or 3.5MM Video AV Component Adapter